RSC AFRICA JOBS CASE PROCESSING ASSISTANT

Temporary Case Processing Assistant ID: 1358 Department: Case Processing Job Type: Non-Exempt National Salary: Ksh 54,699

JOB RESPONSIBILITIES

• Completes all tasks related to refugee case processing as assigned by the unit Supervisor, ensuring adherence to RSC Standard Operating Procedures.

• Develops proficiency in WRAPS application and maintains complete and accurate records in WRAPS and physical file of all actions taken on a case.

• Receives, creates and enters new applications in WRAPS.

• Corresponds with refugee applicants and partners as required to obtain additional information or respond to inquiries.

• Requests security clearances and updates data in WRAPS as appropriate.

• Requests medical exams and updates medical information when received from partners.

• Requests assurances from US based resettlement agencies.

• Scans and attaches documents to WRAPS.

• Completes travel packets for departing refugees.

• Conducts regular quality assurance checks to ensure cases are consistently and correctly updated, both electronically and in the physical file.

• Assists with development of materials to improve understanding of program by refugee applicants and partners.

• Any other duties as assigned by management.

JOB QUALIFICATIONS

• High school diploma or equivalent is required.

• Prior paid work experience with CWS Africa is required.

• Five years’ work experience in a related field is required.

• Strong written and verbal English skills

• Demonstrated computer skills, especially Microsoft Word, Excel and Outlook

• Strong organizational and time management skills

JOB ABILITIES

• accurately type 5100 ksph with a 95% accuracy rating

• communicate effectively both verbally and in writing;

• follow instructions from the Supervisor with a positive and receptive attitude;

• deal effectively and courteously with a large number of associates, outside agencies, refugees and members of the general public;

• conduct oneself in a professional and courteous manner to represent the best interests of RSC Africa and CWS/IRP;

• maintain a high performance standard with attention to detail;

• carry out all of the duties of the position efficiently and effectively with minimal supervision;

• work independently and contribute to overall operations of RSC Africa;

• take initiative in the development and completion of projects;

• lead others and address issues as they arise;

• maintain strict confidentiality with RSC Africa administrative and operational information;

• manage a large and diverse workload under pressure with competing priorities;

• analyze and solve complex problems and make sound decisions;

• work well as a team in a multi-cultural environment while maintaining a high level of motivation;

• effectively manage RSC Africa’s resources;

• Actively participate in the implementation of the U.S. Refugee Admissions Program (USRAP).

HOW TO APPLY Qualified candidates are required to apply online through;http://rscafrica.applicantstack.com/x/detail/a2d9enf37spi

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